Certified Agile Service Manager Training & Certification
Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conduct Agile Service Manager Training & Certification Course.
- Industry Expert Trainers
- Online learning session
- Accredited Trainer
- Exam fee included
Certified Agile Service Manager Certification Course Overview
Agile Service Manager certification is an introductory-level CASM certification that focuses on Agile Service Management principles. This CASM course helps professionals understand how to apply and integrate agile thinking into service management processes and process design initiatives. Agile thinking enhances IT effectiveness and efficiency, enabling organizations to continuously deliver value even in rapidly changing environments. This CASM training bridges that gap by bringing both functions together to achieve unified business outcomes. The course emphasizes cross-functional collaboration by aligning Agile and ITSM practices to support end-to-end Agile Service Management. With the help of this CASM certification course, Development teams begin managing services instead of just products, while Operations teams adopt a more agile approach using ITSM. This shift enables organizations to implement “just enough” processes, improving workflow efficiency, enhancing value delivery, and reducing time to market.
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
Course Curriculum
Why Agile?+
Understanding Modern IT Challenges
- Understand why Agile is essential in today’s fast-paced IT landscape
- Identify key IT challenges faced by modern organizations
- Learn how agile thinking improves responsiveness to change
- Discover ways to enhance efficiency through Agile practices
- Explore how Agile helps organizations deliver continuous value
What Does It Mean to Be Agile?+
Foundations of Agile Thinking
- Understand the core meaning of agility in modern IT environments
- Learn the principles of the Agile Manifesto and its real-world relevance
- Explore key Agile values and how they guide decision-making
- Identify what it truly takes to “be agile” in practice
- Apply Agile practices effectively within a certified agile service manager certification context
Agile Practices+
Frameworks That Drive Agility
- Explore popular frameworks like Scrum, Kanban, Lean, ITIL/ITSM, and DevOps
- Understand the role of Continuous Integration and Continuous Delivery in Agile environments
- Learn how different frameworks complement each other in practice
- Gain the ability to leverage multiple frameworks for improved service delivery
- Build practical knowledge through hands-on agile service management training
What is Agile Service Management (Agile SM)?+
Concepts & Value
- Understand the definition of Agile Service Management (Agile SM)
- Learn the importance of Agile SM in modern service environments
- Explore the two key aspects: Agile process design and Agile process improvement
- Discover how Agile SM enhances service quality and efficiency
- Gain practical insights through the agile service management course
Process Design Basics+
Building Efficient Workflows
- Learn the fundamental elements of effective process design
- Understand the structured 10-step approach to process design
- Explore how to build scalable and efficient service processes
- Gain clarity on designing processes aligned with business goals
- Develop practical skills through the CASM training course
Agile Approach to Process Design+
Delivering “Just Enough”
- Explore key characteristics of Agile processes
- Understand the concept of Minimum Viable Product (MVP)
- Learn how to implement “just enough” processes effectively
- Discover ways to optimize workflow efficiency using Agile principles
- Build practical understanding through the certified agile service manager course
Scrum Basics+
Core Structure of Agile Execution
- Understand the core pillars of Scrum and how they support Agile delivery
- Learn Scrum values and their impact on team collaboration
- Explore key Scrum roles and their responsibilities
- Identify essential components of the Scrum framework
- Build a strong foundation through certified agile service manager CASM training
Scrum Roles+
Defining Responsibilities
- Learn the roles of Product Owner, Scrum Master, and Team
- Understand the key responsibilities of each Scrum role
- Explore how these roles collaborate in Agile environments
- Gain clarity on accountability and ownership in projects
- Strengthen role-based understanding through the agile service manager certification
Scrum Artifacts+
Managing Work Transparently
- Explore key artifacts like Product Backlog, User Stories, Sprint Backlog, Increment, and Burndown Charts
- Understand how artifacts improve visibility and transparency
- Learn how to track progress effectively in Agile projects
- Enhance planning and prioritization using Scrum artifacts
- Build practical knowledge through the CASM certification
Agile Service Management Artifacts+
Extending Scrum to ITSM
- Understand Process Backlogs and process increments
- Learn how Agile SM adapts Scrum artifacts for ITSM
- Explore user stories within service management processes
- Apply Agile concepts to real-world IT service scenarios
- Gain expertise through the certified agile service manager training course
Scrum Events+
Structuring Agile Workflow
- Learn key Scrum events like Sprint Planning, Daily Scrum, Sprint Review, and Retrospectives
- Understand the importance of timeboxing in Agile
- Discover how events ensure smooth and iterative delivery
- Improve team collaboration and communication
- Strengthen execution through agile service management training
Agile Service Management Events+
Adapting Scrum for Services
- Explore Agile SM-specific events like process planning meetings and strategic sprints
- Understand how Scrum events are adapted for service environments
- Learn to manage process-focused sprints effectively
- Improve service delivery through structured Agile events
- Develop skills with CASM training
Agile Process Improvement+
Continuous Optimization
- Understand Agile process improvement audits
- Learn about CSI (Continual Service Improvement) practices
- Explore PDCA (Plan-Do-Check-Act) cycles
- Discover ways to continuously enhance process agility
- Build improvement mindset through certified agile service manager CASM
Agile Service Management Technologies+
Tools & Enablement
- Explore tools and technologies supporting Agile Service Management
- Understand how technology enables Agile workflows
- Learn to align tools with service management processes
- Improve efficiency through the right technology stack
- Gain insights via the agile service management course
Aligning Agile SM with Agile Development+
End-to-End Integration
- Learn how to align Agile Service Management with Agile development
- Understand collaboration between development and operations teams
- Bridge gaps between ITSM and Agile practices
- Enable seamless end-to-end service delivery
- Strengthen integration through the certified agile service manager training course
Getting Started with Agile Service Management+
Implementation Guide
- Understand practical steps to adopt Agile Service Management
- Learn how to implement Agile principles in real-world scenarios
- Explore strategies for organizational transformation
- Build a roadmap for Agile adoption
- Get implementation-ready with the CASM certification