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Delhi Airport gets ISO 20000 Certification

Akshad Modi
Akshad Modi

Last updated 05/04/2025


Delhi Airport gets ISO 20000 Certification

IGI Airport administrator, Delhi International Airport Ltd (DIAL), has an ISO 20000 accreditation for wiping out and controlling IT-related dangers on its IT administration the executive’s framework. 

With this, Delhi has become the 6th air terminal on the planet after Dubai, Munich, Abu Dhabi, Incheon, and Hyderabad to get this confirmation, an announcement from the DIAL said. 

The ISO 20000-1:2011 is an assistance the board framework (SMS) standard that determines necessities for an IT specialist organization to design, build-up, execute, work, screen, survey, keep up and improve an SMS. 

"This affirms our quality on IT Infrastructure Library (ITIL) cycles and methodology. It additionally builds up DIAL's hearty ITIL framework, clinging to the world's most regarded system for IT anticipates, conveyance and applications. Our clients' information, travel data, and exchanges are more made sure about all through this organized ISO approach. In this way, wiping out and controlling all IT-related dangers," DIAL CEO, I. Prabhakara Rao said. 

At DIAL, the IT Infrastructure Library (ITIL) comprises of 13 cycles which are utilized in ITSMS to guarantee cost-adequacy, accessibility, zero resistance, and consumer loyalty. 

DIAL had, in June, additionally achieved ISO 27001 Continuity, which was an IT data security system that confirms that the organization was exhibiting and following the world's best IT data security standards, cycles, and methodology. 

The coherence of the ISO 27001 accreditation was evaluated and pronounced by the British Standards Institution (BSI) during their yearly review, the announcement said.

Conclusion:

The ISO 20000 certification marks a significant milestone for Delhi Airport, highlighting its commitment to delivering world-class IT service management. This achievement not only enhances the airport’s operational efficiency and service quality but also reinforces its position as a leading global aviation hub. By aligning with international standards, Delhi Airport is setting a benchmark for excellence in technology-driven airport operations.

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Akshad Modi

An AI Architect plays a crucial role in designing scalable AI solutions, integrating machine learning and advanced technologies to solve business challenges and drive innovation in digital transformation strategies.

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