Is SRE The Next "NEW THING" Of ITSM World After ITIL?

Vijay Tiwari

Last updated 11/06/2021

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 ITIL has been around as the leading ITSM framework for more than 10 years and has been massively adored by organizations all over the world. Hence, when suddenly Site Reliability Engineering (SRE) comes on board as a service management alternative and kind of steals the thunder away, that makes us think a little bit, 

Let’s see what Google itself has to say about the site reliability engineering: “The SRE team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.”

In traditional ITSM terms, the role of the SRE is responsible for service level, change, availability, event, incident, problem, capacity, performance, infrastructure, and platform management. While the operational practice areas may be similar, there are significant differences in how the practices are approached.

ITIL4 Framework Compared to SRE

Introduced in 2019, the most up to date update to ITIL4 stays a mind-boggling administration model with four measurements, seven core values, a Service Value System, and 34 procedures (presently renamed as practices). While ITIL4 honors Agile and DevOps, there is little profundity in the distributions discharged to date—to be reasonable, a few different distributions in the arrangement are in line for progressive discharge. The structure traverses pretty much every part of programming conveyance and activities and apparently is attempting to be the single wellspring of truth in both standards and practice for IT the board.

SRE Is More Closely Aligned to Agile and DevOps

If you compare both, you will get to see that SRE centers explicitly around the unwavering quality and versatility of complex creation framework activities. As a building discipline, SRE all the more intently lines up with the Agile and DevOps designs that are being embraced by item advancement groups including persistent combination, testing, conveyance, and organization. SREs, bring the insight of creation into the groups subsequently separating a significant number of the storehouse dividers that have obstructed IT for such a long time. 

As assistance the executives elective, SRE likewise refreshes conventional ITSM exercises with imaginative and self-sorting out ideas, for example, the board to support level destinations, blunder financial plans, work decrease, discharge building, checking/perceptibility and holding onto chance as nonpartisan ways to deal with administration the board. The main SRE book provides practical and critical guidance to Site Reliability Engineers on regulating scenes, picking up from dissatisfaction, testing for steadfast quality, load altering, dealing with different sorts of emergencies, programming planning, and extension evaluation. Related appropriations, for instance, the Site Reliability Engineering Workbook and Seeking SRE give additional information. 

In particular, a Site Reliability Engineer is a genuine hireable activity with a characterized job, set of duties, and abilities. SREs and SRE groups are urged to be inventive, responsible and must invest half of their energy lessening drudge by designing mechanization so as to improve tomorrow than today. Like Agile and DevOps, SRE underpins self-guideline with arrangements and outcomes. Truth be told, some consider SRE to be the third bit of the Develop (Agile), Deploy (DevOps), Operate (SRE) criticism circle

What This Means for the “Humans of DevOps” in Operations and ITSM

SRE is opening new career paths every day for ITSM experts who a couple of years back were doing combating against the mantra of "NoOps." According to Linkedin's 2020 Emerging Jobs Report, SRE is the fifth quickest developing occupation with 34% development. 

Administrations will consistently be overseen. Taking that into consideration, an advanced age requires better approaches for working and thinking with speed and quality as key measurements. Agility must be instilled across the value stream range to convey an amazing client experience. Your association may not be as complicated as Google's, but the standards and practices of SRE are material to all situations. 

You can peruse the Site Reliability Engineering and Site Reliability Engineering Workbook distributions from Google in free of cost. For those who want to get familiar with the practices and examples related to SRE, are always welcome to join our Siter Reliability Engineering courses and be the definition of revolution of this new techno era.

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