Sharada Prasadita
ITSM Evangelist Learn More
AiOps Webinar - The Future of IT Operations
Explore 5 successful ITIL implementation case studies. Learn how organizations improved service delivery, streamlined processes, and achieved operational excellence using ITIL best practices. Gain actionable insights to drive success in your own projects.
Look around your organization to identify what standards are in place. Next, validate the adherence to any documented standards or best practices. Most likely you will find adherence to best practice standards are lacking. With ITIL, you can take the initiative to develop a plan for the future to operate under the ITIL best practices to better control changes, track network components/items, predict business impacts and minimize risks. Be a visionary in your organization with a fresh approach to problem-solving and tackle ITIL with determination. To do this, become an ITIL certified "guru" to help your organization adopt standardized procedures for better IT performance. Here's to building strong foundations inside your IT organization's walls with ITIL®.
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Sharada Prasadita
ITSM Evangelist At
Ms. Sharada Prasadita is an ITSM evangelist, independently working on implementing projects, working with Customers to ensure enhanced CSAT. Implementation of processes and ensuring they are in-sync with the Tools. Executing the processes to ensure the organisations walk the talk. Setting up SMOs and training the Process owners and ensuring they are measured in well defined KPIs. In the past, she has worked as an Independent Consultant with CtrlS towards Service Improvement at an Organization Level. Helped organisations improve their Service Delivery, design, improve/implement ITIL processes and ITSM based Service Delivery, implement SIAM and end-to-end Asset Management process. Help sync-up the processes with the Tools and train and hand hold employees till the processes are assimilated and become part of the DNA
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