Guidelines for Implementing ITIL4

Let’s take a short but close tour of ITIL4 with the help of Vikas Sharma, an ITIL 4 Lead Trainer, who will explain how the new version of ITIL works best for you and your organization, and why ITIL4 supports a concentrated focus on creating value for customers.

    Time - 04:00 PM - 05:00 PM IST
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AGENDA FOR WEBINAR


You would have seems enough of theory content on ITIL4 and NovelVista is happy to announce session to get insights on how to implement ITIL4 and Transition from ITILv3 to ITIL4 Framework for your customers.

Implementing Service Value Stream within Value Chain:

  • Anatomy of Value Stream
  • Detailed Steps of Value Stream
  • Documenting & templates for Value Stream
  • Examples of Value stream
    • Value Stream for new Service (create, modify and retire)
    • Value Stream for Restoration (detecting and resolving failures)

 

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      ABOUT SPEAKER


       

      With more than 16 years of industry experience under his belt, Vikas Sharma is the Principal Consultant of NovelVista Learning Solution and an Accredited SIAM, ITIL, PRINCE2, and Six Sigma Trainer. He has gained hands-on experience while working as a SIAM consultant and managing end-to-end accountability for the performance and delivery of IT services to the users. He has gained expertizes for coordinating delivery, integration, and interoperability across multiple services and suppliers while working closely with many top-notch organizations. In his entire training span, he has mentored more than 1000+ participants under SIAM Foundation, VeriSM Foundation and Prince2 Agile Foundation Certification courses to perfection. Along with that, he has shaped more than 10000+ participants under the ITIL Foundation and Prince2 Practitioner Expert Certification courses to solve the real-life crisis successfully. Join this webinar and let Vikash help you to reach the highest level of perfection in your professional field.

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      • Name: Vikas Sharma
      • Designation: Lead Trainer
      • Company: NovelVista Learning Solution
       
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        Contact: +91 77965 44878

      shraddha.gosavi@novelvista.com

       
       
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