Apoorve Agarwal
ITSM Consultant Learn More
AiOps Webinar - The Future of IT Operations
Explore the evolving role of the Change Advisory Board (CAB) in modern ITSM. Learn how CAB adapts to agile practices, DevOps, and digital transformation, ensuring efficient change management while balancing speed and control in dynamic environments.
For many years, Change Management, as described by ITIL v3 is considered one of the cores and fundamental processes in Service Operations. However, in the changing world of Machine First, Agile and Cloud, many have questioned the relevance of it. Even ITIL 4 is now talking about Change Control practice letting it be lean and flexible.
So in this session, we will discuss different Change Management Best Practices and how the role of CAB (Change Advisory Board) can evolve from Agile CAB to Ad-hoc CAB to No CAB. We will also explore another CAB (?), which will be vital for the organizations as they embark upon their transformation journey.
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Apoorve Agarwal
ITSM Consultant At TCS
Mr. Apoorve Agarwal is a Lead Consultant and Solution Architect in Service Management Practice of TCS. Has 18+ years of rich experience spanning across multiple domains of solution, service and delivery with multicultural and global experience. He is a certified ITIL V2 Service Manager and ITIL V3 Service Expert, and as such has managed and led various projects for clients where the major focus laid in areas of process assessment and GAP analysis, identifying opportunities for improvement, providing recommendations and preparing business cases, building solution and implementation roadmap, IT transformation, training, tool implementation and establishing the process governed service delivery models.
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